FORMS OF PAYMENT
We accept Visa, Mastercard, American Express, Discover, Stripe and Paypal.
Fresh Exchange and our team will process your online order within 2-5 days once your order has been made. If you'd like your order faster, please contact us at [email protected]
Our biggest hope is that you love whatever you receive from Fresh Exchange, but we know that sometimes things aren't what you expected. That said, we offer a 30 day exchange or return policy for items in their original condition. Before returning any item please contact us at [email protected] and let us know what we will be needing to process.
Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. We recommend packages be returned via a traceable carrier and insured to the full amount of the merchandise. We are not responsible for missing packages. We have the right to deny a return if the merchandise does not meet our return policy requirements.
Packages are shipped via traceable USPS, FedEx, or UPS and insured. The Fresh Exchange is not responsible for lost packages. If your package is lost or damaged in transit, please contact us to see about filing a claim. Orders over $500 will require a signature for delivery.
The Fresh Exchange ships internationally. Know that orders can take 5-7 business days to arrive after shipped. So for some customers this could be nearly 12 days to receive your package. If you do not receive your package please be in touch with us by email so we can sort everything alongside you. If you have any questions please email [email protected]
ORDER CHANGES AND CANCELLATIONS
If you need to make a direct change to your order please email us at [email protected]